I already log all Sametime chats to a directory on our server, so capturing the data isn't an issue. I just need to copy them together using a little CL program. For you Windows folks, that can be accomplished easily by joining them via DOS command like copy * chats.txt. Once you have the big file, just open it in a spreadsheet editor like Symphony and get slicing and dicing the data.
In our contest, each sent message, not individual chat, gets counted as one point. This ensures that people who may be chatting with one person all day long in the same chat window would be counted properly. If I were just tallying up the individual chats, that day long exchange of probably 50 messages would only be counted as 1. Not fair, right? Counting all sent messages is more effective.
I also gave additional points for file transfers. AND, since we only had about 20% of our users with profile pictures, I'm giving extra points for those who have a profile picture by the end of the month. Those with pictures already started the contest with those points in hand.
Being in IT, I had some cool complimentary hardware from a vendor that I used as the grand prize. It's only worth a couple hundred bucks, but it's neat gadgetry that users would like.
In order to be fair, I used Lotus Domino policies to enforce Sametime configuration along with token based single sign-on. Everyone had Sametime ready to go a few weeks ago. Nobody can say they didn't have the software.
How did we do? Well, I'd say it was a resounding success. Our Sametime chat usage went up about 40% this month. People are buzzing about sending files and how effective Sametime is compared to e-mail. I'd also say that we now have about 40% of people with profile pictures too. They really make the virtual business card pop. The biggest success were file transfers. I can say we saved a bunch of disk due to people not emailing data to each other and then having it go to the big archive in the sky forever.
Every now and then you get vendor goodies. If you share the wealth a little and make technology fun, good things will happen. I'm off to tally up the results.
Read the original at Steve Pitcher.